FAQ Brown Boy Nation
Orders & Shipping
Q: How long does it take to receive my order?
A: All items are made to order to reduce waste. Production takes about 5 business days. Once shipped, delivery to the DMV area is usually 2 business days. Worldwide shipping typically takes 3–4 business days, depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times vary based on distance from our supply factory.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also log in to your account on our site to view order updates
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Because each item is produced to order, all sales are final. However, if your item arrives damaged or incorrect, please get in touch with us immediately, and we’ll make it right.
Q: What if I ordered the wrong size?
A: Please double-check our size guide before purchasing. If you need help, reach out to us before placing your order—we’re happy to assist.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: Can I use discount codes?
A: Yes, discount codes can be applied at checkout. Only one discount code can be used per order.
Products & Collaborations
Q: How does NIL athlete merchandise work?
A: Every NIL product is a profit-share collaboration. Athletes earn a direct percentage from each item sold, ensuring fair payouts and cultural impact in our community.
Q: Are all designs limited edition?
A: Many of our drops are limited in quantity and won’t be restocked. Follow our social media for release updates so you don’t miss out.
Q: Can I buy wholesale or bulk?
A: Yes. Contact us at [info@brownboynation.com] for wholesale inquiries. Athletes and creators working with us also receive access to discounted bulk pricing.
Customer Support
Q: How do I contact customer service?
A: You can reach us anytime at [info@brownboynation.com]. We aim to respond within 24–48 hours.